Privacy Policy

Last Updated: 2026/01/14

FrienTrip (“we”, “our”, or “the Service”) is committed to protecting the privacy of individuals who access or use our website and services. This Privacy Policy explains what personal information we collect, how we use it, how we may share it, and the rights available to users under applicable data protection laws.

This Privacy Policy has been prepared in accordance with the Act on the Protection of Personal Information of Japan (APPI), under which the Service is operated.

In addition, this Privacy Policy has been prepared with consideration for users in the European Union and the United Kingdom (GDPR) as well as users in the United States, including the State of California (CCPA), where applicable.

1. Information We Collect

We may collect the following categories of personal information:

1.1 Information provided directly by users

  • Name and contact information (e.g., email address, phone number)
  • Booking or service-related information
  • Travel or scheduling preferences, if voluntarily submitted
  • Messages or inquiries sent through contact forms or email
  • Optional demographic information, if provided

1.2 Information collected automatically

When using our website, we may collect:

  • Device and browser type
  • IP address and regional location (where permitted)
  • Log data and access timestamps
  • Cookies, analytics identifiers, and tracking technologies

We do not intentionally collect sensitive personal information unless required for compliance or safety.

2. How We Use Personal Information

Personal information may be used for the following purposes:

  1. To operate, provide, and maintain the Service, including facilitating matching and communication between travelers (“Guests”) and local participants (“Friends”)
  2. To handle inquiries, communication, and customer support
  3. To process payments through third-party payment providers
  4. To improve the quality and functionality of the Service
  5. For marketing, newsletters, and promotional communications (opt-out available)
  6. To analyze usage patterns for service development and optimization
  7. To comply with legal obligations and enforce applicable terms
  8. To detect and prevent fraud, misuse, or security issues

We will not use personal information for purposes incompatible with those described above.

3. Cookies and Analytics

We use cookies and similar tracking technologies for purposes including:

  • Session management and website functionality
  • Usage analytics (e.g., Google Analytics)
  • Advertising and attribution (e.g., Google Ads, Meta Ads)
  • Performance measurement and content improvement

Users may disable cookies through browser settings; however, doing so may limit certain features.

4. Payments and Third-Party Processors

Payments for the Service may be processed via third-party providers such as Stripe. These providers may collect personal and financial information required to process credit card transactions.

Such information is handled in accordance with each provider’s own privacy and security policies.

5. Sharing of Information

We may share personal information in the following circumstances:

  • Service providers supporting operational activities
    (e.g., payment processing, hosting, analytics, email delivery)
  • Advertising or analytics partners for performance tracking and attribution
  • Government authorities or regulators where required by law, subpoena, or court order

We do not sell personal information as defined under the CCPA without providing applicable notice and opt-out rights.

5.1. Information Sharing for Matching Services

In order to provide the core matching functionality of the Service, certain personal information may be shared between users who are matched through the platform.

Such information may include, where applicable:

  • Name or nickname
  • Profile information voluntarily provided by the user
  • Travel preferences or service-related details necessary for coordination
  • Communication messages exchanged through the Service

Personal contact information (such as email addresses or phone numbers) will not be shared without the user’s consent or unless required for service execution.

Users acknowledge and agree that limited personal information will be disclosed to matched counterparties solely for the purpose of providing and fulfilling the requested services.

For the purposes of the Act on the Protection of Personal Information of Japan, disclosures made between matched users in accordance with this Privacy Policy shall not constitute provision to third parties beyond the scope necessary for service operation.

6. International Data Transfers

Personal information may be transferred and processed outside the user’s country of residence, including in jurisdictions with different data protection standards. Appropriate safeguards will be implemented when required by applicable laws.

7. Data Security

We take reasonable organizational and technical measures to safeguard personal information against unauthorized access, alteration, loss, or disclosure. However, no transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy or to meet legal and regulatory obligations. After such periods, data may be deleted or anonymized.

9. User Rights

Depending on jurisdiction, users may be entitled to the following rights:

  • Access to personal information
  • Correction or deletion of personal information
  • Restriction or objection to certain processing
  • Data portability (where applicable)
  • Withdrawal of consent (where consent is the legal basis)
  • Opt-out of marketing communications
  • Opt-out of sale/sharing of personal information (CCPA)
  • Filing complaints with supervisory authorities (GDPR)

Requests may be submitted to the contact information provided below.

10. Children’s Privacy

This Service is not directed toward individuals under the age permitted by applicable law for online data processing. We do not knowingly collect personal information from minors without appropriate consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and become effective upon posting unless otherwise required by law.

12. Governing Law and Jurisdiction

This Privacy Policy and the handling of personal information by the Service shall be governed by and construed in accordance with the laws of Japan, including the Act on the Protection of Personal Information of Japan.

Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Japan, unless otherwise required by applicable law.

13. Contact Information

If you have any questions or requests regarding this Privacy Policy, please contact us via the contact form on this website.

Operator: Daisuke Obayashi

 Location: Tokyo, Japan

Data Protection Contact : 2026/01/14